Contact Us

I'm a home user of the HughesNet service or HUGHES-manufactured DIRECTV products. How can I contact Customer Support when I have a question or a problem?

For HughesNet Technical Support or Customer Service: If you are a current customer and are requesting customer or technical services for HughesNet, please log onto our Website at http://www.myhughesnet.com/ where you can chat with our technical support staff, check your usage, test your satellite speed, or browse our online help files. In addition, when you join the myHughesNet Website, you'll have access to HughesNet Radio - CD-quality, commercial-free music that doesn't take up any of the bandwidth you use to surf the Web!

For information on our HughesNet service, please visit our Website at http://www.getdway.com/.

If you are a HughesNet consumer, please go to http://www.myhughesnet.com/ to view your account status, online invoices, and activity history. If you are a "Powered By" or VAR consumer end user, please contact your billing provider.

Telephone technical support for your service is also available at 1-866-347-3292.

For DIRECTV Service questions, please visit the DIRECTV Customer Service Center.

For HUGHES-manufactured DIRECTV products support, visit our DIRECTV Support Center.



I'm a home user who has questions about my installation.
For your convenience we included the most commonly referenced information in the order confirmation that was sent at the time of purchase. If you have a problem with your professional installation, you should work first with your assigned installer. If you still require additional support, please contact our Customer Service Center at 1-866-347-3292.


Do you have any plans to develop satellite Internet access for Mac, Unix, or Linux users?

The DW4020 - which can allow other operating systems such as Linux and Macintosh to use our HughesNet two-way satellite service - is available now for use in corporate private networks. In the enterprise, companies use HughesNet to connect their corporate data center to stores, offices, properties, and other outlying locations like remote office workers and teleworkers at their home offices. In these networks DW4020 sites communicate through the HughesNet NOC and onto the enterprise data center through a secure, private connection.

To purchase the DW4020, please contact one of our Value Added Resellers.

Please go to http://www.hns.com/default.asp?currentPath=products/intro.htm to read about the DW4020. Also keep an eye on our website for more updates and information!